FAQ and practical information
take exit 18 Montélimar Sud then head for Pierrelatte
followed by Bourg Saint Andéol, St Rémèze
and finally Vallon-Pont-d’Arc.
Location
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How do we get to the campsite?
From the A7 Autoroute du Soleil, take exit 18 Montélimar Sud. Then head for Pierrelatte >, followed by Bourg Saint Andéol >, St Rémèze > and finally Vallon-Pont-d’Arc. Go through Vallon-Pont-d’Arc, then head for Ruoms. At the Lidl roundabout, turn left. After 1 km, opposite the Les Lauriers restaurant, turn left and the campsite is located at the end of the road.
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How far is the closest railway station?
The closest railway station is in Montélimar, 60 kilometres from the campsite (around 1 hour by road).
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Is the campsite far from the Pont d’Arc?
The campsite is 6 kilometres from the Pont d’Arc, around 15 minutes by car.
Arrival/Departure
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What are the arrival and departure days?
- With the pitches: you can arrive or leave on any day.
- With the cottages: in the low season, you can arrive or leave on any day. In the high season, arrivals and departures take place on Wednesdays, Saturdays or Sundays.
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What are the arrival and departure times?
- With the pitches: arrivals and departures take place at midday.
- With the cottages: arrivals take place from 4 p.m. and departures between 8 a.m. and 10 a.m.
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What should we do in the event of late arrival?
The concierge will be here to welcome you. To get your keys, you should provide him with a form of I.D. You should come back the following morning, to complete the reception formalities. Attention: after 11 p.m. you cannot go in with your vehicle!
My holiday rental/pitch
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Are sheets provided in the holiday rentals?
Sheets are included in the 4**** and PREMIUM holiday rentals. For the other accommodation, you can hire cotton sheets for €18 per set.
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Are holiday rentals equipped with duvets or blankets?
Holiday rentals are equipped with duvets.
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Do the holiday rentals all have heating?
Yes, either with radiators or reversible air conditioning.
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Is the accommodation equipped with a TV?
Most of our accommodation has a television, apart from the MOOREA and BALI cottages.
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Are babies included in the holiday rental accommodation capacity?
Yes
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Can I book two holiday rentals side by side?
Yes, (depending on campsite availability).
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Can I choose my holiday rental or pitch number?
Yes (depending upon campsite availability).
In July/August, a €40 supplement is requested when selecting your pitch. -
Are the terraces covered?
Yes
My booking
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When do I have a firm booking?
You have a firm booking when we receive your initial deposit.
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Do you accept chèques vacances (national holiday discount vouchers)?
Yes
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When and how should I pay the balance of my stay?
You should pay the balance a month before your arrival. You can pay using a bank card, cheque, cash, holiday discount vouchers or electronic transfers.
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Can I alter my booking?
You can alter your booking subject to campsite agreement and availability. Charges apply (please see the General Terms and Conditions).
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Can we, if we choose extend our stay on-site?
Yes (depending upon campsite availability).
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What if we choose to leave earlier than planned?
The full booking price will become due.
Cancellation insurance
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Would you advise me to take out cancellation insurance?
Yes, we advise you to do so, for your protection and peace of mind.
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Which major reasons does cancellation insurance cover?
Death, accident or serious illness, hospital admission of the insured, a parent or close relative (with supporting documents).
Animals
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Are animals welcome?
Yes, except for dogs in categories 1 and 2.
On-site
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What means of payment are accepted by the campsite?
Bank card, cheque, holiday vouchers, cash or electronic transfers.
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Are barbecues permitted?
- We have communal barbecue areas on the campsite.
- Gas barbecues are permitted.
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Does the rate include access to the water park?
Yes
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Is the water park heated?
We have a heated pool with paddling pool.
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Are swimming shorts permitted?
Swimming shorts are not permitted.